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#570297 - 02/14/18 06:32 PM JD Powers most dependable cars  
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Frantically Relaxing Offline
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Just came across this on a local news website...copy & paste:

Quote
DETROIT (AP) — Lexus is the most dependable vehicle brand for the seventh consecutive year in J.D. Power's annual survey.
Porsche, Buick, Infiniti and Kia round out the top five brands in the survey. The worst performers were Chrysler [LAST], Land Rover, Fiat, Jeep and Cadillac.
The survey measures problems that vehicle owners experience after three years of ownership. For this year's survey, J.D. Power collected responses from 36,896 original owners of 2015 model year vehicles.
The overall dependability of vehicles increased this year for the first time since 2013, thanks to improving quality.


And:
Quote
J.D. Power says customers complain most frequently about problems with ______________ and _________________.


anyone (like me) who doesn't (didn't) know these answers, care to take a wild guess at filling in the blanks? laugh


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#570298 - 02/14/18 07:07 PM Re: JD Powers most dependable cars [Re: Frantically Relaxing]  
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GoFirstClass Offline
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I'm not surprised by the best and/or the worst. Especially the worst. I rent cars probably 20 times a year. I almost refuse to take Chrysler products. Last year I rented a Buick Encore in CA to drive on a week long trip home. I absolutely loved it. Comfy, quiet, easy to drive and reasonably good fuel economy.

As to the two blanks: Heat/Air Conditioning and navigation systems.

FR, could you provide a link to where you found that report? I looked for it but couldn't find that specific info.

Last edited by GoFirstClass; 02/14/18 07:08 PM.

"Beachcomber" 1995 Sea Ray 550 Sedan Bridge


Anchor's down......Bottoms Up!
#570299 - 02/14/18 07:22 PM Re: JD Powers most dependable cars [Re: Frantically Relaxing]  
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Try: KSL.com
Didn't read the article, but I'd guess Nav System is probably one of them and something along the lines of voice recognition, bluetooth or built in network.
Wont be about ride and handling, power or engine reliability, or fit and finish.


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#570301 - 02/14/18 07:57 PM Re: JD Powers most dependable cars [Re: Frantically Relaxing]  
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captkevin Offline
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I own 2 vehicles on from the worst list. Cadillac & Dodge. Cadillac is 2012 & has had one issue covered under warranty. Cadillac has been hands down better all the way around then the 5 series BMW it replaced. Dodge is 2010 & has never been back to dealer. Makes you wonder about the accuracy of them.

Last edited by captkevin; 02/14/18 08:10 PM.

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#570302 - 02/14/18 11:55 PM Re: JD Powers most dependable cars [Re: Frantically Relaxing]  
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A half century ago Buick would have been near the bottom. My '90s Dodge was just waiting for an excuse to come apart. IF you don't count airbag recalls, Hondas have been the best I've owned. But both did get that recall.

Kelly

#570303 - 02/15/18 04:55 AM Re: JD Powers most dependable cars [Re: GoFirstClass]  
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jtheile Offline
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Originally Posted by GoFirstClass

As to the two blanks: Heat/Air Conditioning and navigation systems.

FR, could you provide a link to where you found that report? I looked for it but couldn't find that specific info.



JD Power report.


Joe
Four Winns 225 Sundowner
#570304 - 02/15/18 08:10 AM Re: JD Powers most dependable cars [Re: captkevin]  
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casualboater Offline
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Originally Posted by captkevin
I own 2 vehicles on from the worst list. Cadillac & Dodge. Cadillac is 2012 & has had one issue covered under warranty. Cadillac has been hands down better all the way around then the 5 series BMW it replaced. Dodge is 2010 & has never been back to dealer. Makes you wonder about the accuracy of them.


I 100% agree with this. Being from Big Three land I am biased, but EVERY brand is putting out good product. I won't argue that Dodge is not up the standards of the others, but I've driven both my mom's and in laws Town and Country minivans, both with plenty of miles on them, and they're in great shape and were a pleasure to drive. I sat in quite a few Durangos at the Detroit Auto Show and the fit and finish was right with everything else. Granted, that doesn't give me the full picture, but I think it's telling.

Speaking of bias, I saw a national reporter do a quick review of the auto show the other night on the news. Did not mention a single domestic brand, and having just come form the auto show I knew that to be complete BS. Very frustrating for someone from this area.


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#570306 - 02/15/18 11:04 AM Re: JD Powers most dependable cars [Re: Frantically Relaxing]  
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Thanks for the link Joe. I don't have a strong bias for or against domestic brands in general, other than my dislike of Chrysler vehicles. We own a foreign brand (BMW) and two domestics (GMC and Ford). I've had good luck with all three and, all things considered, I think I'm happiest with my 1998 Explorer than with any other vehicle I've owned. It's quiet, has a strong 5.0L V8 for towing, comfy to drive and gets decent mileage for a body on frame built truck.

We keep it down in AZ and it only gets 2-3 thousand miles a year now. It's 20 years old and only has 124,000 on the odo. Knocking on wood here, the only problems we've had with it were the rear window wiper that was fixed under warranty, and the struts that hold up the hood have failed. I hope I hold up as well.

My BMW is 13 years old (77,000 miles) and has never had any issues in the 10 years I've owned it, and the GMC Terrain is 6 years old with about 78,000 and has been trouble free in the 3 years we've owned it.


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#570308 - 02/15/18 11:51 AM Re: JD Powers most dependable cars [Re: GoFirstClass]  
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Justification Offline
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Originally Posted by GoFirstClass
, the only problems......., and the struts that hold up the hood have failed.

If you haven't fixed them yet you really are the resident cheapskate

http://www.rockauto.com/en/catalog/ford,1998,explorer,5.0l+v8,1304435,body,lift+support,1404

$5.75-$12.36 each depending on which you choose.
Oh plus shipping, but if you google rock auto discount code you can find a 5% off code
3 minutes each to fix, but thats cause it's going to take you 5 minutes to open the hood and figure out the first one, and grab the right screwdriver., then only 1 minute for the second one and to close the hood.


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#570310 - 02/15/18 12:02 PM Re: JD Powers most dependable cars [Re: Frantically Relaxing]  
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Glad I got rid of the Cadillac . . . the thing was killing the checkbook.


Regards, Ted

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#570311 - 02/15/18 12:29 PM Re: JD Powers most dependable cars [Re: Frantically Relaxing]  
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Now that is the biggest problem with ALL the new cars - prices are crazy. Looking at a pickup for towing a travel trailer someday, and I think I'll need a mortgage to pull it off.


1989 Larson DC 190
2007 Saab 9-7x
#570313 - 02/15/18 02:39 PM Re: JD Powers most dependable cars [Re: Frantically Relaxing]  
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Frantically Relaxing Offline
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Justy pretty much hit the biggest complaints:

J.D. Power says customers complain most frequently about problems with voice recognition technology and bluetooth connectivity

Honestly, I find it ludicrous that a built in cell phone not connecting or not understanding what you're saying over road noise is considered tantamount to "vehicle dependability". Whatever happened to fuel issues, dead spark plugs, the trans won't shift out of 1st gear, the wipers won't turn off, the brakes lock up, things that actually might keep you from getting to point B from point A? Because your asinine bluetooth won't connect shouldn't even be on a vehicle dependability list. A separate list for 'fluff' items, fine, but I'd rather know 'left stranded' stats rather than 'no wireless' stats when comparing vehicles...

Last edited by Frantically Relaxing; 02/15/18 02:40 PM.

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#570316 - 02/15/18 08:03 PM Re: JD Powers most dependable cars [Re: Justification]  
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Originally Posted by Justification



Originally Posted by GoFirstClass
, the only problems......., and the struts that hold up the hood have failed.

If you haven't fixed them yet you really are the resident cheapskate

http://www.rockauto.com/en/catalog/ford,1998,explorer,5.0l+v8,1304435,body,lift+support,1404

$5.75-$12.36 each depending on which you choose.
Oh plus shipping, but if you google rock auto discount code you can find a 5% off code
3 minutes each to fix, but thats cause it's going to take you 5 minutes to open the hood and figure out the first one, and grab the right screwdriver., then only 1 minute for the second one and to close the hood.

OK, OK you have shamed me into opening up the wallet. When I did it there was a HUGE flock of moths that fluttered out. I will order them and install them, in your honor.

Thanks Justi!


"Beachcomber" 1995 Sea Ray 550 Sedan Bridge


Anchor's down......Bottoms Up!
#570351 - 02/18/18 08:06 PM Re: JD Powers most dependable cars [Re: Frantically Relaxing]  
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GoFirstClass Offline
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Well it would appear the Gods of Amazon are not with me on this project.

This afternoon a package delivery driver was coming to the door to drop off my struts. I met her at the door and took the package (a mailing envelope) only to instantly realize that it was (a) empty and (b) there was a hole in the end where the struts had escaped through.

I caught her before she drove off, she called her boss to see what to do because she'd already scanned the package in as being delivered. The boss told her to hang onto the package and they would see that it was reordered.

Now the race is on. I leave here Thursday to go home for about a month and a half. It'll be interesting to see if the struts get here before I leave. Our next door neighbor will take care of the package if it comes after I leave.


"Beachcomber" 1995 Sea Ray 550 Sedan Bridge


Anchor's down......Bottoms Up!
#570352 - 02/18/18 09:41 PM Re: JD Powers most dependable cars [Re: Frantically Relaxing]  
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casualboater Offline
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I just ordered rear shocks for my SUV from Amazon, and got 1 right and one for a different vehicle. Of course, I only checked one of the two packages and so had everything torn down before I realized it. I was somewhat annoyed as Amazon's procedure is to have you return it (they do pay the shipping) and reorder another. They don't actually take care of that, I had to dig back through and reorder. This was after my Prime 2 day shipping took over a week. They did credit me a month of Prime.


1989 Larson DC 190
2007 Saab 9-7x
#570414 - 03/09/18 08:06 PM Re: JD Powers most dependable cars [Re: Frantically Relaxing]  
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cny boater Offline
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Lift Supports Depot in Vista, CA has a very good selection of lift struts and are reasonably priced. I think they are a seller on Amazon, but it may be a bit cheaper to deal with them directly. Also, the vehicle builder they have on Amazon didn’t match the one on their website on one application, and the one on their website was correct.


Bob
2002 Cobalt 226 350 MPI B1

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